Advising you about shipments during COVID-19
Some of the orders shipped after March 1st might be delayed due to the COVID-19.
We have extended the estimated delivery time in the tracking page, to allow for a longer Buyer Protection period.
This is beyond our control... Please, be patient :)
Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
| Europe |
20-40 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wadosam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Canadian dollar ($CAD )
United States (US) dollar ($USD )
Euro (€ )
L***r –
In the picture the bottom part is straight, and I came the goods with the curve of the bottom part-it is not on the floor
A***a –
Super! The smell was gone five minutes after i got it out of the bag. Quality is good, the goods are 5 +. The store has the highest score for delivery, sent quickly, it came in 17 days to belarus. ))) My 10-month zverg has not yet understood the purpose and correct use of the toy. In the hole for pasta already and cheese, and feed stuffed (a little for smell), and he likes to gnaw “paws”, on which it stands…
Y***a –
Amstaff gnawed paws in the first hour of chewing))) the rest of the part is still alive
E***e –
My little bitch loved it.
V***v –
Was successfully gnawed into small pieces of husky in 20 minutes
H***g –
The product arrived is as described. It is a bit skewed, but that doesn’t affect the durability.
O***l –
Perfect!
P***s –
The product same as the photo, for the price you can’t ask much more
E***g –
It came in a terrible state ..
J***u –
it’s pretty big. lol
B***a –
Very fast shipping
G***e –
Works great! My dog is there love!
K***a –
It came very quickly! The description coincided. Thank you!
Customer –
good
L***a –
the holding part is crooked, but the quality of the rubber seems to be fine. let’s see how long will it live
V***a –
Thank you, corresponds to the description, arrived quickly enough. Will the dog gnaw, will show time
N***a –
It reached latvia in less than a month. There is a small smell
Customer –
Product was a little spoiled and twisted because packing
O***o –
Delivery two weeks, the dog likes to gnaw in all
Y***y –
Tourn …. ^^;
R***a –
Thank you very much! Great toy. Dogs were happy with a new toy.
N***z –
My little bitch was happy
S***e –
I don’t see where to put the toothpaste?
J***s –
Great product arrived on time
E***a –
Size: 12.5 cm * 12.5 cm * 6 cm The brush is made of natural safe rubber, the material is non-toxic, washable and safe for chewing. The brush has a soft texture that protects the gums from accidental damage. The brush effectively cleans teeth thanks to the double-sided cleaning part, also has a special hole for toothpaste. It is recommended to let the dog play with a brush no more than 10 minutes, this is enough to clean the teeth. If you leave for a longer time, the dog will play and will not want to use the brush again. The quality of the brush is good, i can recommend to buy Suitable for medium and large dogs
E***a –
Excellent brush for dogs, thank you!
M***e –
Good quality! Recommend!
I***a –
Super