Advising you about shipments during COVID-19
Some of the orders shipped after March 1st might be delayed due to the COVID-19.
We have extended the estimated delivery time in the tracking page, to allow for a longer Buyer Protection period.
This is beyond our control... Please, be patient :)
Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
Europe |
20-40 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wadosam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***r –
malutka piłeczka ale mój JRT się nią bawi cały czas, dobrze wykonane, polecam. Czekałam 4 tygodnie na dostawę.
M***m –
Very good product and very fast shipping
P***k –
I thought It’s bigger
E***e –
the toy is for small dogs, has good smell
S***a –
Джек Рассел терьер съел за день
Customer –
Compatible with description
S***s –
it came fast and it was good… but my dog chew it and now its gone
F***d –
correspond
A***o –
je pensais qu’elle etait plus grosse
M***n –
for small dogs only
J***j –
good
J***z –
O meu boby adorou.
A***z –
Piłka zgodna z opisem. Polecam!
V***s –
Товаром і продавцем задоволений, відносно швидка доставка в Коломию (західна Україна) за 15 днів. Запаковано герметично, не пошкоджений, якість не підвела. М’яка і приємна на дотик гума, без запаху, песик задоволений, грається без перерви. Надіюсь послужить йому довший час. В загальному приємно здивований якістю. Буду брати ще у цього продавця і Вам раджу!
K***i –
They’re a lot smaller than anticipated.
Customer –
ok
R***v –
Все отлично, спасибо
H***L –
ürün iyi ama, düşündüğümden çok daha küçük. Bununla kedi oynar, ama köpek oynamıyor. ürünün gelmesi 1 ay sürdü.
D***e –
très bien
A***z –
Todo bien, lo recomiendo.
E***a –
Arrived to Poland in 4 weeks. Compliant with description. Dogs love it 🙂
M***e –
Super zabawka
Customer –
…
M***m –
не пришло,через спор вернули деньги
A***v –
Good Quality! It’s small than I expected, but it’s my fault
M***n –
small but good very fast delivery
Customer –
Great
V***b –
шарик эластичный, пахнет хорошо. но размер для маленькой собаки. оставим его своей кошке
M***y –
Said medium size but it is very small: 4 cm diameter. My dog will choke if I use it with her.
S***a –
Thought more size
P***n –
its much more smaller than i thought. the food does not fit in it:d i should have paid more attention to the size of the item. Still, the product is very nice, good quality, and its very bouncy. my dog loves it, though we dont use it for what its really intended
R***e –
nice ball. but very long delivery. i ordered 2.05. and received 19.06. after customer protection was over.
F***i –
L’articolo è arrivato in Italia in quasi quattro mesi! Il prodotto è conforme alle foto e alle descrizioni! I miei cani hanno adorato le palline, sono stati davvero felici! Le palline sono molto piccole, le consiglio solo per i cani di taglia piccola! Il venditore è molto gentile, ha risposto ai miei messaggi e ha allungato la protezione dell’ordine!
D***e –
Good, gets damaged quickly but nothing surprising
K***o –
The ball was very small (
C***s –
It’s muuuy small size m
A***s –
Petite balle conforme à la description arrivée rapidement
H***o –
Amei, chegou antes de um mês! Meu bebê amou
D***a –
Thank you.
M***a –
Шарик прикольный, сделан хорошо, ничего не торчит, почему-то пахнет мятой.
A***h –
it’s to small
V***E –
super
M***i –
this item is not received .but store was refund my money .I think he is honest .sometimes will be receive that item I will pay it.thanks .
R***n –
little small
M***m –
dokładnie jak w opisie. jednak jakość na tyle słaba, piłka wytrzymała jakieś 5 minut
P***i –
Ball very small, מגוכך
P***m –
Zgodnie z opisem. Guma wygląda porządnie.
D***v –
Very very nice
T***a –
мячик хорошего качества. единственно ,что мне, смущает,что он горький . попробую его помыть и дополню отзыв
S***l –
if you have a big dog… i don’t recommend it
R***v –
Everything is fine, thank you
J***a –
my dog love it
V***S –
Just found the product small! In For appeared much smaller!
K***e –
excellent thanx
P***p –
Zgadza się z opisem. Kupiłam w kolorze miętowym i pachnie miętą.
L***n –
Belle qualité mon petit chien est content merci vendeur
R***d –
Smaller as expected
M***Z –
My dog love it, but its so so small
S***i –
its for smaller dogs. if you have a bigger one its no good.
A***i –
Es fantástico. A mi perro le encanto. es de un material resistente. y el tamaño perfecto.
N***e –
안보냇고 환불해줌
K***k –
++++++++++++
K***v –
хорошая игрушка для собаки размером со шпица, Йорка, Мопса, Биглю или большому Джек Расселуточно размер М не подойдёт.
K***i –
Towar zgodny z opisem. Dostawa do Polski 9 dni!!!
I***a –
Bardzo mała piłka dla mini psów
S***o –
pequeño, pero resistente, hubiera preferido que fuera más grande, pero es un buen producto
Customer –
Son perfectos, como lo muestra en la foto y llegaron mas rápido de lo que esperaba.
N***n –
excellent product and fast shipping, thanks
Y***g –
I highly recommend!! wonderful! and great quality.
B***b –
Very tiny
G***t –
ok
I***n –
my dog loves it
Customer –
Very Good !
A***k –
A lot smaller than it seems.
I***n –
A little more than that looks
N***z –
Pileczka mala, miesci sie w dloni, ale fajna. pachnie mieta
D***k –
It’s smaller than I expected. The pictures doesn’t seems how this really looks like (size). However, the material is great.
J***s –
Good quality. Small.
R***s –
ok
P***o –
Tal y como en las fotos. Huele a menta. Propia para golosinas pequeñas. A mi peque le ha encantado.
L***c –
Cool. My dog loves it but its a little bit smaller than expected. An I have to order more right away because he will eat them in no time
A***l –
fast delivery great quality very pleased