Terms and conditions

Your purchase is protected if:

The item was purchased on our website.
The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
You raise a claim by opening a dispute.
Your account is in good standing.
Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).